1. Training Objective:

The objective of the ISO 10002:2018 training is to ensure the proper management of customer complaints and increase customer satisfaction.

2. Main Sections of the Training:

· Collection and registration of customer complaints

· Management of response to complaints

· Analysis of complaints and correct solutions

· Ensuring customer satisfaction

· Monitoring and analysis process

3. Training Benefits:

· Customer complaint management skills are developed.

· Knowledge of increasing customer satisfaction is formed;

· Knowledge of organizing and implementing work that serves to improve the image of the organization is formed.