1. Training Objective:

The ISO 22483:2020 training aims to improve service quality and ensure customer satisfaction in organizations operating in the tourism sector. The training is focused on the application of quality approaches to services.

2. Main Sections of the Training:

· Principles of service quality and customer satisfaction

· Service presentation and marketing strategies

· Customer relationship management

· Service monitoring and improvement

· Safety and quality of service provision

3. Training Benefits:

· Knowledge on increasing customer satisfaction in the service sector is expanded;

· Knowledge on ensuring high quality and continuous improvement in services is improved;

· Skills in creating a competitive environment in tourism organizations are developed.